SystmConnect is our new total triage and online consultation platform that enable you the patient effective communication with our team.  You can access this service by clicking on the link here https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=L83082 or using Airmid the smartphone app,  phone call or in person at reception.  Responsibility is allocated to the correct member of our Team and priority is flagged automatically.  You will receive a reply via your preferred communication route whether that be a letter, video, phone call, app notification or email. 

Patient Triage is an interactive online form which patients fill in when they wish to contact the surgery. Whether you need help with an administrative matter (eg sick notes, insurance forms and letters or requests for copies of records), have a prescription enquiry or request, or wish to ask a GP or nurse a question, this is the quickest way to get help from us.

For medical queries you will initiialy be asked safety-netting questions, after which you can describe your situations and requirements. You can also attach photos should you need to. You will receive a response from the surgery in under 2 working days.

Each year all surgeries have to sign a contract with the NHS agreeing to provide primary care (GP) services to the public. This contract often introduces new initiatives or services which we are obliged to offer, online consultations are one of these services.

We have found this to be a safe and efficient way to provide fully safety-netted medical and administrative support to our patients, both during the pandemic and beyond.

Studies have shown that in the long-term it is of benefit to both patients and surgery staff. Thank you for your support.

When you submit a Patient Triage request it will tell you the processing time. We will provide a response within 2 working days, but this will often be much quicker and on the same day. 

Please remember that all of our GPs work part-time, whilst you may request a response from a particular GP, another GP may well respond in order for us to reply to you within the deadline.