Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01647 433320
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form
- phone us on phone us on 01647 433320
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Telephone Consultations
The following are suitable for telephone consultations:
– Follow-up discussions or advice relating to previously seen or existing conditions.
– Medication reviews where the existing prescriptions are straightforward.
– Discussion of test results.
– Fit Note Issue / Reissue (Although a subsequent face to face consultation may be required)
– Discussions re the suitability of, or reactions to medication.
– Discussions of an administrative nature such as choice of provider or clinical procedure.
– Instances where the doctor or nurse has suggested a telephone call as being suitable.
The following circumstances would indicate that a telephone consultation may not be appropriate:
– Where the patient is not known personally to the doctor.
– Where the doctor considers that an examination should be made.
– Where the doctor considers that there is a degree of risk involved in a remote consultation.
– Where the patient is abroad. This effectively would be a consultation in another country where the doctor may not be licensed to – practise, and where he / she may not be insured. Patients should be advised in these circumstances to seek help locally and through their travel or health insurer.
– Where the doctor’s ability to monitor or provide follow-up care is compromised.
– Where the doctor is aware that the patient may have communication difficulties (e.g. deafness or speech problems) or where there is reason to believe that the patient may have difficulty in understanding.
– Where the use of telephone or other remote means may be insensitive to the emotional or similar needs of the patient.
Cancelling or changing an appointment
To cancel your appointment:
- use our online form
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystemOnline
- phone us on 01647 433320
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Chaperones
Please note that if you require a chaperone at your appointment please notify the receptionist on booking your appointment so that they can arrange for a chaperone to sit in with you and the GP/Nurse.
Verbal consent will be obtained from you (the patient) prior to all examinations of an initimate nature. A chaperone is offered to all patients (male or female) undergoing an intimate examination, irrespective of the gender of the doctor or nurse.
Patient dignity, privacy and confidentiality and the doctor/nurse/patient relationship will be taken into consideration when the use of a chaperone is considered/used.
If an intimate examination/procedure is necessary as part of a home visit, the patient will be asked if they require a chaperone present and a family member or friend can be chosen to be their chaperone.
Patients can also bring a chaperone to their appointment if they so wish, please inform reception when booking your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.